🚚 Shipping & Delivery Policy

🎉 Free Standard Shipping on Eligible Orders Over $75

At EUOON, we aim to provide clear and reliable shipping information so customers can better understand how their orders are processed and delivered.

Shipping availability, delivery times, shipping fees, and carrier options may vary depending on your destination, order contents, product availability, and other factors. The information displayed at checkout will apply to your specific order.

🌍 1. Shipping Coverage

EUOON ships to selected countries and regions supported by our logistics partners.

Available shipping destinations may change from time to time.

At checkout, you can select your delivery country or region. If shipping is available to your destination, the available delivery options and applicable shipping charges will be displayed before you complete your purchase.

We do not guarantee delivery to every country or region worldwide.

⏱️ 2. Order Processing & Delivery Time

Estimated delivery time generally consists of:

Processing Time + Shipping Time

📦 Processing Time

Orders are typically processed within 1–5 business days.

Processing may include order verification, product preparation, packaging, and handover to the applicable shipping carrier.

Processing times may be longer during:

• Public holidays

• Promotional periods

• High order volumes

• Product availability delays

• Payment or address verification

🚛 Shipping Time

Shipping time begins after your order has been dispatched.

Estimated shipping times vary depending on destination, carrier, customs processing, local delivery conditions, and other factors outside our direct control.

Once your order has shipped, we will normally send a shipping confirmation with available tracking information.

📌 If an item becomes unavailable after your order is placed, we may contact you regarding available options, which may include waiting for restock, selecting an alternative item, or receiving a refund for the unavailable item.

📌 Orders containing multiple items may be shipped together or separately depending on product availability and logistics arrangements.

🌎 3. Estimated Shipping Times

The following delivery ranges are provided as general estimates only and are not guaranteed delivery dates:

United States: approximately 14–20 business days

Canada: approximately 8–15 business days

Australia: approximately 10–18 business days

United Kingdom: approximately 10–15 business days

Actual delivery times may vary.

Depending on the destination and shipping route, orders may be handled by international or local logistics providers.

⚠️ Important: Estimated delivery times are not guaranteed. Customs inspections, weather conditions, holidays, carrier delays, remote-area delivery, and other circumstances may affect delivery.

Please refer to your tracking information for the latest available shipment updates.

💳 4. Shipping Fees

Shipping fees are calculated based on factors such as order value, destination, package weight, dimensions, and available shipping methods.

Where applicable, the shipping charge shown at checkout will be the charge that applies to your order.

Current standard shipping promotion:

Orders from $0 to $74.99: Standard shipping may be charged at $7.99

Eligible orders over $75: Free Standard Shipping 🎉

Free-shipping eligibility may vary by destination, product type, promotion, or other conditions displayed at checkout.

If the shipping charge displayed at checkout differs from a general shipping promotion shown elsewhere on the website, the checkout amount will apply to that order.

📦 Oversized or Heavy Items

Certain oversized, heavy, or specially handled products may be subject to additional shipping charges.

Any applicable additional shipping cost should be displayed before you complete your purchase.

📝 5. Address & Delivery Information

Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.

Incorrect, incomplete, or outdated address information may result in:

• Delivery delays

• Failed delivery attempts

• Returned packages

• Additional shipping charges

If you notice an address error after placing an order, please contact EUOON customer service as soon as possible.

Address changes cannot be guaranteed once an order has entered processing or has been shipped.

❌ 6. Order Changes & Cancellations

If you wish to change or cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to assist with your request, but changes or cancellations are not guaranteed once an order has entered processing or has been dispatched.

If an order has already shipped, it may need to be handled according to our Return & Refund Policy after delivery.

Any refund approved for a cancelled order will be processed according to the payment and refund rules described in our applicable policies.

🌦️ 7. Shipping Delays

Delivery delays may occur due to circumstances including:

• Public holidays

• Severe weather

• Customs inspections

• Carrier disruptions

• Transportation delays

• Remote delivery locations

• High seasonal order volumes

• Events outside our reasonable control

EUOON cannot guarantee a specific delivery date unless expressly stated for a particular shipping service.

📍 8. Customs, Duties & Import Charges

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country or region.

Where such charges are not collected at checkout, they may be payable by the recipient according to local requirements.

Customers are responsible for reviewing any applicable import requirements for their destination.

🔎 9. Tracking Information

Where tracking is available, customers will normally receive tracking details after the order has been shipped.

Tracking information may take some time to update after dispatch.

Carrier tracking information should be used as the primary reference for current shipment status.

📬 10. Questions About Your Delivery

If you have questions about shipping, delivery, tracking, or an order that has not arrived within the estimated timeframe, please contact EUOON Customer Service through the contact information provided on our website.

💌 Thank you for shopping with EUOON. We aim to make our shipping information as clear and transparent as possible.