🔄 Returns & Exchanges Policy

At EUOON, we are committed to providing you with a reliable shopping experience. If you are not satisfied with your purchase, you may request a return or exchange in accordance with the following policy.

1. ❌ Order Cancellation

Orders may be canceled free of charge within 24 hours of purchase, provided that the order has not yet been shipped.

Once an order has entered the shipping process or has been dispatched, cancellation may no longer be possible.

If you need assistance with a cancellation request, please contact our customer service team as soon as possible.

2. 📅 After-Sales Service Period

If you receive a defective, damaged, or incorrect item, please contact us within 24 hours of receipt.

You may request a return or exchange within 14 days from the date the tracking information shows the order as delivered.

Requests submitted after the applicable return or exchange period may not be accepted.

3. 📩 How to Apply

To request a return or exchange, contact EUOON Customer Service and provide:

• Order number

• Contact email address

• Description of the issue

• Photos of the item and packaging, where applicable

📷 Tip: Providing clear photos of the product, packaging, labels, and any defects or damage may help us review your request more efficiently.

Our customer service team will review your request and provide the applicable return instructions.

4. ✅ Eligibility for Returns & Exchanges

Returned or exchanged items must generally meet the following conditions:

Unused:
Items must show no signs of wear, washing, tailoring, damage, or alteration.

Original Tags Intact:
Hangtags, security tags, and other original tags must remain attached where applicable.

Complete Packaging:
Original packaging, including dust bags, gift boxes, or other included packaging, should be returned where applicable.

Good Condition:
Items must be free from stains, odors, damage, or other signs of use.

⚠️ Items that do not meet these requirements may not be eligible for a return, exchange, or refund.

5. 📦 Return & Exchange Process

For Returns

1. Contact EUOON Customer Service with your order information and, where applicable, supporting photos.

2. Receive return instructions after your request has been reviewed.

3. Ship the approved item to the designated return address.

4. Keep your return tracking information until your return has been completed.

5. Once the returned item arrives and passes inspection, the refund will be processed.

Unless otherwise stated or required by applicable law, customers are responsible for return shipping charges and any applicable taxes, duties, or customs fees.

For Exchanges

Contact customer service with the size, color, or other available option you would like to exchange.

We will confirm availability.

If the requested replacement is unavailable, our customer service team will work with you regarding available alternatives.

6. 💳 Refund Instructions

Once an eligible returned item has been received and passes warehouse inspection, we will generally initiate the refund within 3 business days.

After the refund has been issued by EUOON, the time required for funds to appear in your account may depend on the original payment method and financial institution.

Estimated Refund Processing Times

Credit Card:
Typically within 7 business days after the refund is processed, depending on your issuing bank.

PayPal:
Typically within 48 hours after the refund is processed, subject to PayPal's processing time.

Please note that financial institutions and payment providers may require additional time to post the refunded amount to your account.

7. 🚚 Return Shipping Costs

Unless otherwise stated or required by applicable law, return shipping costs are the responsibility of the customer.

This may include:

• Return postage

• International shipping charges

• Customs duties

• Import/export charges

• Other applicable logistics fees

Please use a trackable shipping service and retain your tracking information.

We do not accept Cash on Delivery (COD) return parcels.

8. ⚠️ Non-Returnable Items

Certain products may not be eligible for return or exchange, including where applicable:

• Custom-made or personalized items

• Intimate wear

• Clearance or final-sale accessories

• Products specifically marked as non-returnable on the product page

Any applicable restriction should be disclosed on the relevant product page before purchase.

9. 📍 Return Address

Approved returns should be sent according to the instructions provided by EUOON Customer Service.

Return / Company Address:
313 Telly Rd PMB 1025
Picayune, MS 39466
United States

Please do not send a return before contacting customer service and receiving the applicable return instructions.

Returns sent without prior authorization may experience delays or may not be processed correctly.

10. 🏢 Business Information

Brand Name: EUOON
Legal Corporate Name: Huitong INC
Employer Identification Number (EIN): 41-3997980
US Company Address:
313 Telly Rd PMB 1025
Picayune, MS 39466
United States

11. 🔔 Important Notes

Please verify the items in your return package carefully before shipping.

EUOON is not responsible for items that were not purchased from EUOON but are mistakenly included in a return package.

Refunds and exchanges are subject to inspection and the eligibility requirements described in this policy.

If you have questions regarding a return, exchange, cancellation, or refund, please contact EUOON Customer Service through the contact information provided on our website.

💌 Thank you for shopping with EUOON.